This policy explains how Redcliffe Driving School collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Data Controller: Redcliffe Driving School (trading name of Redcliffe Consultancy Ltd, Company No. 12631321)
Registered address: 92 Nore Road, Portishead, Bristol, BS20 8DX
Contact: drive@redcliffedrivingschool.co.uk | 07773 326322
ICO Registration Number: ZB352713 | Registered with the Information Commissioner's Office under the Data Protection Act 2018.
2. What data we collect
Depending on how you interact with us, we may collect the following categories of personal data:
- Identity data: full name, date of birth, age
- Contact data: email address, mobile number, home address
- Driving licence data: UK provisional licence number, DVSA check code, licence images (front and back)
- Theory test data: pass/fail status, test date, theory certificate
- Parent/guardian data: name, email, mobile number, relationship (where a minor is applying)
- Progress data: lesson notes, skill assessments, test readiness status
- Communication data: enquiry messages, review submissions
3. How we collect your data
- Via our online waiting list application form
- Via our general enquiry and college enquiry forms
- Via email or telephone contact with us directly
- During lessons and through our pupil management platform (Total Drive)
4. Why we collect your data and our lawful basis
We collect and process your personal data for the following purposes:
- To manage your waiting list application — Lawful basis: Consent (you tick the GDPR checkbox on submission)
- To arrange and deliver driving lessons — Lawful basis: Contract (necessary to fulfil the service you've requested)
- To verify your identity and driving licence eligibility — Lawful basis: Legal obligation (DVSA instructor requirements)
- To communicate with you about your lessons, test progress, and bookings — Lawful basis: Contract / Legitimate interests
- To respond to general enquiries — Lawful basis: Legitimate interests
- To comply with legal obligations — Lawful basis: Legal obligation
5. How we store your data
Your data is stored securely in the following systems:
- Google Sheets & Google Drive — waiting list applications and uploaded documents (licence images, theory certificates). Stored within Google's UK/EU infrastructure.
- Total Drive — pupil management platform used for lesson scheduling, progress tracking, and payments.
- Formspree — used to receive general and college enquiry form submissions by email.
- Gmail — used for email communications. Messages are stored on Google's servers.
Uploaded documents (driving licence images, theory certificates) are stored in a private, access-controlled Google Drive folder accessible only to Redcliffe Driving School.
6. How long we keep your data
- Waiting list applications: retained until you begin lessons, withdraw your application, or for a maximum of 24 months from submission — whichever comes first.
- Active pupil records: retained for the duration of your lessons and for 12 months after your final lesson or test result.
- Enquiry messages: retained for 6 months unless they lead to an ongoing relationship.
- Financial records: retained for 6 years in accordance with HMRC requirements.
7. Who we share your data with
We do not sell or share your personal data with third parties for marketing purposes. Your data may be shared with:
- Total Drive — our pupil management platform, to manage bookings and lesson records
- Twilio — used to send automated SMS notifications about your application status
- DVSA — where required for test bookings or licence verification
- Legal authorities — where we are required to disclose data by law
8. Your rights under UK GDPR
You have the following rights regarding your personal data:
- Right of access — you can request a copy of the data we hold about you
- Right to rectification — you can request correction of inaccurate data
- Right to erasure — you can request deletion of your data (subject to legal retention requirements)
- Right to restrict processing — you can ask us to limit how we use your data
- Right to data portability — you can request your data in a portable format
- Right to withdraw consent — where processing is based on consent, you can withdraw it at any time
- Right to object — you can object to processing based on legitimate interests
To exercise any of these rights, contact us at drive@redcliffedrivingschool.co.uk. We will respond within 30 days.
9. Cookies
Our website does not use tracking cookies, analytics cookies, or advertising cookies. We do not use any third-party tracking scripts. The only external resources loaded by this site are Google Fonts (typography) and PostImg (logo image hosting).
10. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of the page will always reflect when it was last revised. Continued use of our services after any update constitutes acceptance of the revised policy.
11. Our ICO registration
Redcliffe Consultancy Ltd is registered with the Information Commissioner's Office as a data controller. Our registration is set to auto-renew annually.
- Registration number: ZB352713
- Date registered: 21 July 2022
You can verify this registration on the ICO's public register at ico.org.uk.
12. Complaints
If you have a concern about how we handle your data, please contact us first at drive@redcliffedrivingschool.co.uk. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
